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Terms and Conditions



Pricing and Payment

The price you pay is the price displayed on our website at the time we receive your order, and will be clearly stated on your order confirmation, with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund. Prices are inclusive of VAT unless otherwise stated. Online orders can be paid for by credit/debit card (we accept Visa, Mastercard, Delta card, American Express, Switch and Electron via PayPal - No PayPal Account Needed). All goods will remain the property of London House Gifts and Home until paid for in full.

Delivery

Delivery applies to UK Mainland addresses only. For Channel, Scilly Islands, Scottish Highlands and Islands, Isle of Man, Isle of Wight and Eire addresses. Most deliveries are made within 5 working days of payment being cleared but please allow up to 14 days. Please accept it may take a little longer in busy/holiday periods. Please allow up to 14 working days for any handcrafted items as these are made to order. Postage and packaging costs are kept to a minimum, but we do ensure that we use quality packaging materials to get your goods to you in the condition they left us and this is reflected in the overall postage and packaging costs. Postage is capped at £4.95 for combined postage of items. We reserve the right to change this at any time without notice, however if changed it would be displayed clearly at the checkout.

Overseas Delivery

Items are weighed and postage is calculated on an individual order basis. Please CONTACT US with any enquiries.

Exchanges and Returns Policy

Should you wish to return anything you have purchased from London House Gifts and Home, we will happily refund or exchange a product provided it is in FULLY RE-SALEABLE CONDITION. (This excludes personalised items, or any items posted overseas). Please return the item to us within 14 days or less, in the original packaging including identifying correspondence. If we find the item has not been returned in re-saleable condition then we reserve the right not to refund. The cost of shipping is the responsibility of the buyer, both for the receipt and return (if necessary) of any goods, as this is a direct cost to us. Should you have any further queries then please CONTACT US.



Please also see our privacy and cookie policies. These form part of our terms and conditions.

NB! Please also see our Privacy and Cookie policies.

(These also form part of our terms and condtions)

The registered company address is:

London House Gifts and Home

London House

Syr Daffydd Avenue

Oakdale

Blackwood

Gwent

NP12 0LA

Registered in the United Kingdom

Company registration number: 5976650





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